Post offices in Malta

 

Which services are available in Malta to send and receive physical mail?

In Malta, like every other country, exist various services of how one can send and receive letters, postcards and parcels, both locally and abroad. The main postal service in Malta is carried out by MaltaPost p.l.c. Several courier services such as DHL and TNT exist, and depending on the urgency of your delivery, you may opt for a different service.


About MaltaPost PLC.

MaltaPost p.l.c is the main postal service on the Maltese islands. Having a branch or outlet in almost every town or city in Malta, one can easily use their services by directly going to one of these branches.
The following are the services which MaltaPost PLC offers.

  • Collecting, sorting and distribution of both domestic and international mail, which includes both registered mail and insured services.
  • Receive and deliver all sorts of packages and mail worldwide.
  • Direct mail service, business service, processing of invoices, printing, labelling and envelope services.
  • Tracking services and secure delivery.

Other services and activities include:

  • Full PO box services and pick up and delivery services
  • Local door to door services
  • The ability to pay utility bills, licences, certain ticket sales
  • The sale of any postal and and generic stationary, as well as local and international money transfers
  • Selling of stamps

How can I track parcels which I am expecting in Malta from abroad (within the EU)?

Tracking parcels is quite easy with MaltaPost. First, log in to their website, then choose the track and trace option from the quicklinks. From there, enter the tracking number and choose local or foreign. Then, a trail where the item is located will be shown.


Tracking

Usually, the postman tries to deliver the parcel to the instructed address on the first and second day. After that, the item will be kept for 10 days in the local postoffice before being returned to sender.

To pick up an item from the postoffice, you would need to take with you the following documents:

  • Proof of identity. This is usually an ID card, drivers license or passport. Please note that the person who is expecting the package needs to personally collect the package. In the eventuality that the ‘owner’ of the parcel cannot go to the post office, another person can collect on his or her behalf as long as they take both the ‘owner’ ID card and their own proof of ID.

  • The postman’s note. Usually this note is a green paper containing the tracking number and a note asking you to pick up your package from a specific MaltaPost branch. Opening times of post office branches vary by locality, however, usually MaltaPost offices are open between 8:30 am until 12:30pm every day (excluding Sundays).

EU Package

How can I send letters in Malta locally?

One can send normal envelopes, letters and postcards locally (from Malta to Malta) by depositing the letter in any red letter box scattered in the streets of Malta and Gozo. A stamp needs to be attached on envelopes. The current cost of a local delivery postage stamp (as at May 2016) is that of €0.26c. Heavier items than a simple card, letter or postcard will cost more. If in doubt, kindly check with the nearest local branch for exact pricing. View the official rates of local letters and parcels by clicking the thumbnails below.

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How can I send letters and postcards abroad (from Malta) ?

Letters and postcards abroad can be sent either by directly going to MaltaPost’s branch and they can send it for you, or else deposit the letter or postcard in a postbox in Malta which says ‘foreign’.


How can I send parcels both in Malta and away from Malta ?

For parcels, you can either go to MaltaPost with the package or call a courier. Staff will measure and weigh the package, give you a quote and will send it for you. It is recommended to insure and place a tracking number on anything which has value, so that in case the item doesn’t arrive, one can track it or claim it’s value back.


About customs in Malta

Packages arriving from outside the EU are usually subject to inspection from Customs department. Should any items exceed €40 in value, duty and 18% VAT would need to be paid on the declared amount. To collect these items, one would need to go the main MaltaPost head office in Marsa.


The address is the following:

MaltaPost p.l.c.
Customer Care Department
305,
Triq Hal-Qormi,
Marsa MTP 1001




You need the following documents:
*EMS tracking paper
*your passport or proof of Identification
*(if possible, invoice of the contents, especially if they are not in English)


Invoice